IT Primary Engineer

JOB BRIEF

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently

RESPONSIBILITIES (OR DUTIES)

• Ensuring that the network infrastructure is up and running;
• Provide technical advice and fault resolution/trouble-shooting during fault escalation;
• Must be able to work independently and analyse problems before escalation or discussing with immediate superiors or Directors;
• Troubleshooting system, server errors, software issues and outages;
• Installing and configuring software, hardware and networks;
• Analyzing system logs and identifying potential issues with computer systems;
• Sustaining network integrity, server deployment, and security;
• Monitor performance and maintain systems according to technical requirements;
• Ensuring security and efficiency of IT infrastructure, managing user access;
• Upgrade systems with new releases and models;
• Maintaining internal technical documentation, manuals and IT policies Coordinate with client/vendor in ensuring smooth-flow throughout IT projects;
• Provide technical solutions in support of sales opportunities;
• Any other ad-hoc duties assigned by superiors or Directors;

REQUIREMENTS AND QUALIFICATIONS:

• Proven experience, at least 2 years as a IT Primary Engineer, System Administrator, Network Administrator or similar role;
• Relevant Degree or Diploma in Information Systems or Information Technology;
• Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus;
• Windows Server, Exchange/O365 support and configuration and ability to troubleshoot and correct problems;
• Knowledge of network security systems, intrusion detection systems, and data backup;
• Experience with Virtualization, NAS devices, Firewalls, Network;
• Expert in with Windows 7,10 desktop issues;
• Experience in IT Project Management & good in handling IT Infrastructure Projects;
• Exellent problem-solving skills, good analytical and communication skills;
• Availability outside of working hours to resolve emergency issues promptly;
• Ability to prioritize a wide range of workloads with critical deadlines;
• Able to work and thrive under pressure with tight deadlines and fulfill tasks agreed to the customer;
• Patient and professional demeanour, with a can-do attitude.